Key Performance Indicators (KPI) by David Parmenter

Author:David Parmenter
Language: eng
Format: epub
ISBN: 9781119019831
Publisher: Wiley
Published: 2015-04-13T00:00:00+00:00

Exhibit 11.6 shows a list of statements that contain empty words. These have been contrasted to SMART success factors and external outcomes.

Exhibit 11.6 Contrasting Empty Statements to SMART success factors

Success factors that are meaningless (empty words signifying nothing) SMART operational success factor External outcomes

Increased profitability Delivery in full, all the time, to our key customers Increased profitability by selling a higher percentage of higher margin products

Growing customer base Delivery in full, all the time, to our key customers Retention of key customers

Maximizing the use of our most important resource—our people Stopping to fix problems, to get quality right the first time Supporting a positive and vibrant culture

Maximize innovation Innovation is a daily activity Product leadership in sector

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